Delete Your Account

For the TN Bus Stand app and website

How to Request Account Deletion

You can ask us to permanently delete your TN Bus Stand account and the personal data associated with it. To request deletion:

Send an email to [email protected] with the subject line “Delete my account”.
If you sign in with Google, write from the email address on your account.
If you sign in with your phone number, include that number in your email.
We check that the request is really yours, because deletion cannot be undone. We may ask you to confirm from that number or address.
We delete the account within 30 days, then confirm by email.

When your account is deleted, we permanently remove:

Your phone number or email address, profile details (display name, city, preferences) and profile photo.
Your sign-in and activity records, and any corrections or feedback tied to your account.
Your saved routes, reviews, wrong-information and issue reports, followed stops and routes, and browser notification tokens.
Your community posts, comments, photos, follows and other community data.
Your WhatsApp messages to us, any files you sent, and our replies.
Your bus arrival-alert records.
The log of bus data kept under your contribution ID, and the link between your account and that ID. Other copies of the bus data stay, with nothing connecting them to you.

A limited amount of data stays after your account is deleted:

Moderation and audit records, kept to keep the community safe and to meet legal obligations.
A hashed record of your number, if you asked us to stop messaging you on WhatsApp, so that we can keep honouring that.
Analytics and advertising data held by Google, Meta and Unity, under their own retention settings and policies.
Crash reports, kept by Google Firebase Crashlytics for up to 90 days.
Server request logs, until they expire after 14 days.
Anonymised, aggregated data that can no longer identify you.
Records we are legally required to keep, for the minimum period required.
Bus operator registration records, which are handled separately. If you registered a bus and want those deleted too, say so in your request.

For any questions about deleting your account or data, contact us at:

For the TN Bus Stand app and website

You can ask us to permanently delete your TN Bus Stand account and the personal data associated with it. To request deletion:

Send an email to [email protected] with the subject line “Delete my account”.
If you sign in with Google, write from the email address on your account.
If you sign in with your phone number, include that number in your email.
We check that the request is really yours, because deletion cannot be undone. We may ask you to confirm from that number or address.
We delete the account within 30 days, then confirm by email.

When your account is deleted, we permanently remove:

Your phone number or email address, profile details (display name, city, preferences) and profile photo.
Your sign-in and activity records, and any corrections or feedback tied to your account.
Your saved routes, reviews, wrong-information and issue reports, followed stops and routes, and browser notification tokens.
Your community posts, comments, photos, follows and other community data.
Your WhatsApp messages to us, any files you sent, and our replies.
Your bus arrival-alert records.
The log of bus data kept under your contribution ID, and the link between your account and that ID. Other copies of the bus data stay, with nothing connecting them to you.

A limited amount of data stays after your account is deleted:

Moderation and audit records, kept to keep the community safe and to meet legal obligations.
A hashed record of your number, if you asked us to stop messaging you on WhatsApp, so that we can keep honouring that.
Analytics and advertising data held by Google, Meta and Unity, under their own retention settings and policies.
Crash reports, kept by Google Firebase Crashlytics for up to 90 days.
Server request logs, until they expire after 14 days.
Anonymised, aggregated data that can no longer identify you.
Records we are legally required to keep, for the minimum period required.
Bus operator registration records, which are handled separately. If you registered a bus and want those deleted too, say so in your request.

For any questions about deleting your account or data, contact us at: