Terms and Conditions

TNBusStand provides public-transport information for Tamil Nadu, including bus routes, stops, scheduled timings, night services, nearby-stop discovery, and live bus tracking.

The Service is informational only. We do not sell tickets, take bookings, arrange transportation, or act as an agent of any transport operator. Riders pay us nothing: the only payments we accept are for the optional bus operator plans in Section 18. Your journey on any bus, metro, or train is solely between you and the relevant transport operator, subject to that operator's rules and fares.

• The Service is meant for individuals who have reached 18 years of age and are legally capable of entering into a binding agreement under Indian law. If you are below 18, you may use the Service only under the guidance of a parent or legal guardian who agrees to these Terms for you.
• Use of the App requires signing in with your mobile phone number, verified by a one-time password (OTP), or with your Google account. You agree to provide accurate, current information and to keep it updated. One account is permitted per phone number or Google account.
• You are responsible for maintaining control of your device, SIM, and OTPs, and for all activity under your account. Notify us promptly at [email protected] of any unauthorised use. We are not liable for loss arising from unauthorised use of your account that is not caused by our own fault.
• If we find reasonable grounds to believe that the details you provided are untrue, that your account's security has been breached, or that you have acted in breach of these Terms or the law, we may restrict, suspend, or close your account without prior notice.
• You may stop using the Service at any time and may request deletion of your account at tnbusstand.com/delete-account or by emailing [email protected].

Route, stop, and timing information is compiled from publicly available sources (including the official MTC website), official timetables, and community contributions. Live bus positions are derived from third-party public feeds that we do not control.

All information is provided for general guidance only. Timings are approximate; routes, schedules, fares, and vehicle positions may change without notice, and live data may be delayed, incomplete, or unavailable. Always verify critical details (first/last bus, boarding point, timing) with the transport operator or at the bus stand inquiry counter before travelling.

We are not responsible or liable for any missed bus, missed trip, missed connection, waiting time, delay, cancellation, diversion, fare change, or any inconvenience, cost, or loss you suffer as a result of relying on the App's timings, live positions, or arrival estimates, or of any inaccuracy, delay, or unavailability of that information. We are also not responsible for the conduct of any transport operator or its staff, the condition of any vehicle, or any loss of belongings during travel.

Safety: do not interact with the App while driving, riding, boarding, alighting, or crossing roads. Always give your full attention to your surroundings.

Arrival alerts: a bus arrival alert in the App is a convenience built on the same live feed and is subject to the same delays. It may notify you late, stop early, or not notify you at all — for example where the feed is interrupted, your phone has no network, notifications are switched off or delayed by your device, or our alert service is unavailable. Do not rely on an alert as your only means of catching a bus; the disclaimer above applies to alerts as it does to live positions.

To make live tracking more reliable for everyone, when you view live bus positions the App automatically contributes the observed bus data (vehicle number, route, position, and refresh timestamps of buses you view — never your own GPS location) to our servers, linked to your account through a random contribution identifier, as described in the Privacy Policy.

By using the live-tracking features you grant us a perpetual, royalty-free right to use, aggregate, and derive works from these contributions to operate and improve the Service. You can stop contributing at any time by not using the live-tracking features.

The Android App is free for riders and is funded by advertising served through Google AdMob, which may also show ads supplied by Meta Audience Network and Unity Ads: a banner on most screens, native ads labelled as advertisements among the content of screens such as Home, Explore, route and stop lists, and route and stop pages, and an occasional full-screen ad when you open live bus tracking or move from one screen to another, at most once every five minutes. Rewarded ads play only when you choose to watch one, in return for a benefit such as a period without ads, an offline copy of a route's timetable, or a bus arrival alert after your account's first one, which is free. Nothing the Service already offers is locked behind watching an advertisement, and ads never open by themselves. You must not click ads artificially or use automated means to generate ad impressions or clicks.

This website is free for riders and does not show advertisements. Advertisements in the App are the responsibility of the advertiser; we do not endorse advertised products or services.

We grant you a limited, non-exclusive, non-transferable, revocable licence to install and use the App on a device you own or control, for your personal, non-commercial use.

You shall NOT:

• copy, scrape, harvest, bulk-download, republish, resell, or redistribute the Service's data or content, or use it to build a competing product or dataset;
• use bots, crawlers, scripts, or any automated means to access the Service, or make excessive requests that burden or disrupt it;
• reverse engineer, decompile, disassemble, or modify the App, or create derivative works from it, except to the extent permitted by law;
• circumvent, disable, or interfere with the security of the Service, or with the website's ad serving, including generating fraudulent ad impressions or clicks;
• submit false, misleading, or malicious data (including fake corrections or manipulated contributions);
• embed, duplicate, or pass off any part of the Service, or use our name, logo, or branding without written permission;
• upload or transmit viruses, malware, or other harmful code, or attempt unauthorised access to the Service or its systems;
• use the Service for any unlawful purpose or in violation of applicable law.

We may investigate violations and cooperate with law-enforcement authorities, and may suspend or terminate access of violators, in addition to any other remedy available in law.

Where the Service lets you submit content — such as community posts, comments, photos, Lost & Found items, timing corrections, ratings, reports, feedback, or a profile photo (“User Content”) — the content stays yours. You do, however, give us an ongoing, worldwide, fee-free permission (which we may pass on to the providers who run the Service for us) to store, display, adapt, and build upon that content within the Service, without owing you any further notice or payment.

You represent that your User Content is accurate to your knowledge, that you have the rights necessary to grant this licence, and that it does not infringe any third party's rights or any law. You will not submit content that is defamatory, obscene, hateful, misleading, or unlawful. We may review, decline, or remove User Content at our discretion, without obligation to do so.

The rider community. The App includes a community in which signed-in users can post updates about buses, routes and stops, comment, confirm reports, share photos, follow routes and stops, and post Lost & Found items. Community content is shown to other users of the App with your display name, profile photo and community level, or under a pseudonym if you turn off “Show my name and photo”; your phone number and email address are not shown. Taking part is optional.

Community rules. In the community you must not post or share:

• anyone's personal information, including phone numbers, UPI ids, OTPs, bank or card details, Aadhaar or PAN numbers, email addresses, or home addresses;
• harassment, threats, bullying, hate speech, or content that demeans people for their religion, caste, gender, ethnicity, disability, or any similar characteristic;
• sexual content or nudity, and above all any content that sexualises or endangers children, which we remove and report to the appropriate authorities;
• violent, graphic, or shocking content, or content that encourages self-harm or dangerous behaviour;
• false or misleading reports, including invented delays or diversions, or impersonation of a transport operator, a government body, TNBusStand, or any other person;
• spam, advertising, promotions, requests for money, scams, or links to such material;
• photos that identify other people without their consent;
• anything unlawful, or that infringes someone else's rights.

Community reports are riders' observations. Posts reflect what other users say they have seen. Neither we nor any transport operator verify them unless a post is marked “Verified”, which means one of our moderators has reviewed it. Posts labelled “Official update” are published by TNBusStand on the basis of information from transport operators or authorities, and do not mean that any operator endorses the Service. The accuracy disclaimers in Section 3 apply to community content.

Moderation. We screen text automatically for personal information and may hold posts for review before they appear. Users can report posts, comments, photos, and riders, and content reported by several users may be hidden automatically until it is reviewed. We may review, hide, remove, lock, or restore any content, and may restrict, suspend, or permanently ban accounts that break these Terms, with or without notice. You can block any rider; their content then stops appearing for you.

Lost & Found. Lost & Found posts help riders get belongings back. Do not share contact details. Hand items over at an MTC depot or a police station, and never pay anyone to get an item back. We are not a party to any exchange and are not responsible for items, meetings, or the conduct of other users.

Removing your content. You can delete your posts and comments at any time. Deleting your account deletes your community content, as described in the Privacy Policy.

Reporting unlawful content. Report content in the App, or write to [email protected]. We act on complaints within the timelines prescribed by the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

The TNBusStand name, logo, App, website, design, user interface, software, and all associated intellectual property are owned by us. These Terms do not transfer any ownership rights to you.

Third-party names, marks, and data (including transport operators' names and public transit data) remain the property of their respective owners and are used only for identification and informational purposes.

The Service uses and links to third-party services, including Google Firebase (sign-in, analytics, and crash reporting), Google Maps, Google AdMob, Meta Audience Network and Unity Ads (advertising in the App), WhatsApp (sign-in codes and messages), Cloudflare (photo storage and traffic), WeatherAPI.com (weather), and public transport-operator feeds and websites (and, on our website, links to external ticket-booking platforms). Your use of those services is governed by their own terms and privacy policies, and we are not responsible for them.

THE SERVICE IS MADE AVAILABLE TO YOU STRICTLY ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT THE LAW ALLOWS, WE EXCLUDE ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE GIVE NO ASSURANCE THAT ANY TRANSIT INFORMATION OR LIVE BUS POSITION IS ACCURATE, COMPLETE, OR CURRENT, THAT THE SERVICE WILL RUN WITHOUT INTERRUPTION OR ERROR, OR THAT IT WILL BE FREE OF BUGS OR HARMFUL CODE. ANY GUIDANCE YOU OBTAIN FROM US OR THROUGH THE SERVICE DOES NOT AMOUNT TO A WARRANTY OF ANY KIND.

So far as the law permits, neither TNBusStand nor its operator, partners, licensors, or suppliers will be answerable for any indirect, incidental, special, consequential, punitive, or exemplary loss or damage — including, among other things, lost profit or data, a missed or delayed journey, or personal or property harm — arising from your use of, or inability to use, the Service, even where the possibility of such loss was made known to us.

To the maximum extent permitted by law, our total aggregate liability for all claims relating to the Service shall not exceed INR 1,000 (one thousand rupees) or the amount you paid us for the Service in the preceding 12 months (which, for a rider, is zero), whichever is greater.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law.

You agree to cover and protect TNBusStand, its operator, and its team against any third-party claim, demand, loss, or expense (including reasonable legal costs) that results from the way you use the Service, from your breaking of these Terms, from anything you submit through the Service, or from your infringement of the law or of another person's rights. This does not apply where the claim results directly from our own gross negligence or wilful misconduct.

We may modify, suspend, or discontinue any part of the Service (including features and data sources) at any time, without liability.

We may revise these Terms from time to time. We will endeavour to notify you of material changes through the App or the website. The “Last Updated” date above reflects the current version. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

We shall not be liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, natural disasters, epidemics, war, civil unrest, strikes, power or internet failures, failures of third-party data feeds or services, or acts of government. While any such event lasts, our duty to provide the affected part of the Service is paused, and we will resume once it is reasonably practicable to do so.

Indian law governs these Terms and anything arising from them or from your use of the Service, whether the claim is contractual in nature or not. You and we agree to submit to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu, except where the law compels a different forum.

• Severability — should a court find any part of these Terms unenforceable, that part will be read down or set aside, and the rest of the Terms will continue to apply.
• No waiver — if we do not enforce a right straight away, or enforce it only in part, that does not mean we give up that right or any other right; we may still enforce it later.
• Assignment — your rights under these Terms and your account are personal to you and cannot be handed to anyone else. We may transfer our rights and obligations to another entity, for instance if the Service or our operations are restructured or taken over.
• Entire agreement — these Terms, together with the Privacy Policy, constitute the entire agreement between you and us regarding the Service.

For questions, complaints, or grievances about the Service or these Terms:

• Support: [email protected]
• Privacy and data requests: [email protected]

We acknowledge and address grievances within the timelines prescribed under applicable law, including the Information Technology Act, 2000 and rules thereunder.

• Free for every bus. Riders pay us nothing, and neither do bus owners and operators. Registering a bus, having it verified and live tracking are free for every bus, with no end date. We do not ask for card, UPI or bank details, and we do not take payments. These terms apply together with the Operator Live Tracking Agreement.
• If this changes. If we ever introduce paid live-tracking plans, we will update these Terms and tell you in your operator dashboard well before any charge applies. Nothing is ever charged automatically: you would pay only if you chose to buy a plan.
• Stopping. You can ask us to pause or stop live tracking for a bus at any time, as the Operator Live Tracking Agreement describes.